For the client, there are four advantages to working in this way.
If you live in a remote part of the country, or miles away, working online or via phone may be the only way you can get counselling. The technology brings counselling to you, wherever you are (provided you can get a signal).
And of course, at the moment, if you are self-isolating or worried about infection, it is the ideal way to have counselling. With very little counselling available face-to-face at the moment, it is really the only way to access help.
You don't have to risk being seen turning up at the premises. The counselling takes place in the privacy of your home.
When you work face-to-face you have to enter the counsellor's safe space. Working with technology you are free to create your own safe space at home. You are working in your comfort area. (Of course, some cannot create a safe space at home, but that is not an issue for many people.)
You don't have to travel. Think of the savings in terms of time and cost. It can be so much more convenient for you.
Working via technology isn't inferior - it's just different!
Why not give it a try?
What do you think?